Privacy Policy

Last Updated: 08/12/2024

NovaCore AI (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our website (www.novacore.ai) and our services, in accordance with the highest privacy standards and applicable laws, including the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA), where applicable.

If you do not agree with the terms of this Privacy Policy, please refrain from using our website and services.

1. Information We Collect

We collect information to provide and improve our services. The types of data we collect are:

 

1.1 Personal Data

Information that identifies you as an individual, including:

• Contact Information: Name, email address, phone number, and company details.
• Account Information: Login credentials, profile details, and user preferences.
• Payment Information: Billing address, payment method details (processed through secure third-party payment providers).

 

1.2 Technical and Usage Data

Non-identifiable information automatically collected when you interact with our website:

• Device Information: IP address, browser type, operating system.
• Usage Information: Pages visited, time spent on pages, and referring URLs.
• Cookies and Tracking Data: Information collected through cookies or similar tracking technologies (see Section 8 for more details).

 

2. How We Use Your Information

We use your data to:

• Provide, improve, and personalize our services. (only statistical data is being gathers, such as service usage, call volumes, …)
• Communicate with you, including responding to inquiries and sending updates or marketing materials (with your consent).
• Ensure the security and functionality of our platform.
• Comply with legal obligations, enforce agreements, and resolve disputes.

2.1 Data Processing for Services

When using our AI-driven services (e.g., document verification, data extraction), your data is processed solely to fulfill the requested functions. Personal data contained within documents or files is not retained beyond the duration required for processing, unless explicitly requested by customers. In this case, data will be encrypted at rest.

 

3. How We Share Your Information

We do not sell, rent, or trade your personal data. However, we may share your data under specific circumstances:

• With Service Providers: Trusted third-party vendors for payment processing, hosting, analytics, or other essential services.
• For Legal Compliance: To comply with legal obligations, court orders, or governmental requests.
• To Protect Rights and Safety: If necessary, to enforce our terms, protect against fraud, or ensure the safety of our users.

 

4. International Data Transfers

NovaCore AI operates globally, and your data may be processed in countries with different privacy laws. We ensure that all international transfers comply with applicable laws, using safeguards like Standard Contractual Clauses (SCCs) or similar mechanisms.

 

5. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Once your data is no longer needed, it will be securely deleted or anonymized.

 

6. Your Rights

Depending on your location, you may have the following rights:

• Access and Portability: Request access to or a copy of your data.
• Rectification: Correct inaccuracies in your personal data.
• Erasure: Request deletion of your data (subject to legal or contractual obligations).
• Restriction of Processing: Limit how your data is processed.
• Objection: Object to certain types of processing (e.g., direct marketing).
• Data Portability: Receive your data in a structured, machine-readable format.
• Withdraw Consent: Where processing is based on your consent, you can withdraw it at any time.

To exercise your rights, please contact us at [email protected].

 

7. Data Security

We implement robust technical, organizational, and administrative measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. Security features include:

• Encryption: Data in transit and at rest is encrypted using industry standards.
• Access Control: Restricted access to personal data based on the principle of least privilege.
• Monitoring and Auditing: Regular monitoring and auditing of our systems to detect vulnerabilities.

 

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Enhance user experience.
• Collect analytics to understand website usage.
• Serve targeted advertisements (where applicable, with user consent).

You can manage cookie preferences via your browser settings or our cookie management tool.

 

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware of such data, it will be deleted promptly.

 

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review the privacy policies of these external sites before providing any information.

 

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Changes will be communicated through our website, and the “Last Updated” date will be revised.

 

12. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data handling practices, please contact us at:

NovaCore AI
Email: [email protected]